Frequently Asked Questions
1. What makes Gemnit jewelry unique?
Gemnit offers high-quality artificial jewelry that is personalized to your style. Whether it’s engraved kadas, custom pendants, or name bracelets, each piece is crafted with precision and designed to make a statement.
2. Is Gemnit jewelry real gold or silver?
No, Gemnit specializes in premium artificial jewelry with high-quality plating options like 18K gold, rose gold, and platinum finishes. Our jewelry is tarnish-resistant and long-lasting.
3. How do I personalize my jewelry?
You can customize your jewelry by adding names, initials, special dates, or unique engravings. Just choose your preferred design and personalization options at checkout.
4. How long does it take to receive my order?
Our standard processing time for personalized jewelry is 5-7 business days. Delivery times vary based on your location but typically range from 7-12 days.
5. Do you offer cash on delivery (COD)?
Each bracelet is custom-made with your chosen image. Due to the personalized nature of this product, we require full payment at the time of purchase and do not offer Cash on Delivery (COD) options.
6. Will my jewelry fade or tarnish over time?
Our jewelry is made with high-quality plating and anti-tarnish coating to ensure durability. With proper care, it will maintain its shine for a long time. Avoid contact with water, perfumes, and harsh chemicals to extend its life.
7. Can I return or exchange my order?
Since our jewelry is custom-made, we do not accept returns. However, if you receive a damaged or incorrect item, we will replace it free of charge. Contact our support team within 48 hours of delivery.
8. How do I care for my jewelry?
To keep your jewelry looking new:
• Store it in a dry, airtight container.
• Avoid exposure to water, perfumes, and sweat.
• Clean it with a soft cloth after each use.
9. Do you offer bulk or corporate orders?
Yes! We accept bulk and corporate gifting orders. Contact us for special discounts and customization options.
10. How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can use this link to check the status of your delivery.
11. How do I contact customer support?
You can reach our support team via WhatsApp, email, or Instagram DM. We typically respond within 24 hours.
